Using Claude 3 to Explore a User Journey

Using AI to Empathize with Users

Have you ever had a prompt where you had never experienced the problem/space? Looking to improve your empathy and think through a user journey, consider using Claude3 and Mermaid Charts.

This is from The Rundown AI

1. Visit the Claude 3 website.

2. Enter the prompt: “Create a flowchart for: [specific topic]”.

3. Claude will provide you with the Mermaid code. Copy it.

4. Go to the website (Mermaid Live Editor), remove the code on the left side to paste yours, and watch your code turn into a flowchart!

Here is a flowchart for going to the car wash:

mermaidCopy code

graph TD

A[Decide to Wash Car] --> B[Drive to Car Wash]

B --> C[Enter Car Wash Facility]

C --> D[Select Wash Package]

D --> E[Pay for Wash]

E --> F[Wait for Wash Cycle to Complete]

F --> G[Drive Through Wash Tunnel]

G --> H[Dry Car (Optional)]

H --> I[Exit Car Wash]

I --> J[Inspect and Review Wash]

Breakdown of the steps:

1. Decide to Wash Car: The process starts with the decision to wash your car.

2. Drive to Car Wash: You drive your car to the chosen car wash facility.

3. Enter Car Wash Facility: You enter the car wash premises, either through an automated gate or by pulling up to the entrance.

4. Select Wash Package: You choose the desired wash package, such as basic, deluxe, or premium.

5. Pay for Wash: You pay for the selected wash package, either at a cashier or through an automated payment system.

6. Wait for Wash Cycle to Complete: You wait for the car wash cycle to finish, which may include various stages like pre-soak, brushing, rinsing, and drying.

7. Drive Through Wash Tunnel: Your car is guided through the automated car wash tunnel.

8. Dry Car (Optional): Depending on the car wash facility, you may have the option to dry your car using air blowers or towels.

9. Exit Car Wash: You drive your car out of the car wash facility.

10. Inspect and Review Wash: You inspect the cleanliness and appearance of your car, and review the overall car wash experience.

This flowchart outlines the typical steps a person would follow when going to a car wash, from the initial decision to the final inspection of the washed car.

Next time you have a case prompt and you get stuck on the use journey, or over complicate it, try this exercise to jog your memory.