Preparing for Constructive Conversations
Product managers must be strong communicators to thrive. They will be more effective if conversations are constructive rather than combative or emotional. If we can find a way to stay focused on the facts, we can be more constructive and the person we are speaking with will better hear what we have to say.
This list is primarily from my notes after a session from BetterManager. I have heard these tips from a number of different sources, but I liked this particular list.
Step 1: Describe your observation of the situation (issue).
Neutrally, describe your observation of the situation.
Be specific about when and where it occurred.
Avoid emotions or extra details that take away from the main point.
Step 2: What behavior/action did you observe?
Describe the observable behavior/action.
Do not assume you know what this person was thinking or intending to accomplish.
This is crucial, if you assume, you lose credibility.
Step 3: What impact did you observe?
What impact did you feel and/or observe resulted from this behavior/action?
Did they lose the room?
Fail to article the key point?
Step 4: Describe the optimum outcome.
What is the optimum, positive outcome to support success in this situation?
Step 5: Discuss solution(s).
What are viable solutions and options for achieving the optimum outcome?
What support/resources will help to resolve it?
Step 6: Commit to action. Agree on a timeframe – for execution and follow-up.
Agree on a timeframe for carrying out and resolving the situation.
Agree on your check-in points
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